Shipping policy
Repel Shipping Policy
Effective Date: [Insert Date]
At Repel, we prioritize fast, secure delivery for every order. Below are the details of our shipping methods, timelines, and policies.
🚚 Shipping Methods
We offer the following shipping options at checkout:
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Standard Ground Shipping (3–7 business days)
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Expedited Shipping (2–3 business days)
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Overnight Shipping (1 business day, subject to availability)
All domestic shipments are handled primarily through FedEx Ground unless another method is selected.
🆓 Free Shipping
We offer free standard shipping on all U.S. orders over $5,000 (before tax).
🌎 International Shipping
We ship globally! Shipping fees and delivery times vary based on destination and will be calculated at checkout. Customers are responsible for any customs duties, VAT, or import taxes.
📍 Shipping Origin
All orders ship from our fulfillment center in:
Rancho Santa Margarita, CA 92688
Orders are processed within 1–2 business days unless otherwise noted. Overnight shipping availability may vary based on location, order time, and item size.
📦 Tracking & Delivery
Once shipped, you’ll receive a tracking number via email. Repel is not liable for shipping delays caused by weather, customs, or carrier service disruptions.
Here’s a clean, brand-aligned Shipping FAQ section and a delivery estimate table you can use on your Shopify shipping page:
📦 Repel Shipping FAQ
Q: Where do you ship from?
All orders ship from Rancho Santa Margarita, California (ZIP 92688).
Q: What carriers do you use?
We primarily use FedEx Ground for domestic orders.
Q: How long does it take to process an order?
Orders typically ship within 1–2 business days.
Q: Do you offer overnight or expedited shipping?
Yes! Expedited (2–3 day) and Overnight (1-day) options are available at checkout. Overnight shipping is subject to regional availability.
Q: Do you ship internationally?
Yes. We ship worldwide. Shipping rates are calculated at checkout. International customers are responsible for import duties and taxes.
Q: Do you offer free shipping?
Yes — free ground shipping is available on U.S. orders over $5,000.
Q: Will I get a tracking number?
Absolutely. You’ll receive a tracking link as soon as your order ships.
📊 Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Carrier | Notes |
|---|---|---|---|
| Standard Ground Shipping | 3–7 Business Days | FedEx Ground | Free on orders $5,000+ |
| Expedited Shipping | 2–3 Business Days | FedEx / Express | Calculated at checkout |
| Overnight Shipping | 1 Business Day | FedEx Overnight | Subject to availability by region |
| International Shipping | Varies by location | FedEx Intl / DHL | Import duties & VAT not included at checkout |
